What should the kinesiologist do if a client's file is lost before an appointment?

Informing the client that their file has been lost is essential for maintaining transparency and trust in the therapeutic relationship. It shows professionalism and respect for the client’s right to be aware of their personal information and its security. This approach allows the client to participate in the process of reconstructing their history, providing an opportunity to share important details they may not have initially included or that might have been lost with the file.

Additionally, conducting a search while keeping the client informed demonstrates a commitment to resolving the issue proactively, rather than attempting to handle it discreetly, which could lead to mistrust if it were discovered later. Open communication fosters collaboration and can enhance the client’s comfort level during their appointment, despite the unfortunate situation of a lost file. This approach underscores the ethical responsibilities of a kinesiologist to ensure client confidentiality and proper handling of sensitive information.